Return if you don't like


If you are not happy, return the goods bought without any questions asked

We hope you will be delighted with everything you have bought from us, but if you are unhappy with your products for any reason, you can return them to us in accordance with the below: three options for returning items purchased online in order to receive a refund or exchange:

  1. FREE returns to the Online Superstore within 28 days from the receipt of goods for a REFUND only.
  2. By POST to the GURUJEE warehouse within 28 days from the receipt of goods for an EXCHANGE only.
  3. VISIT the GURUJEE Superstore within 28 days from the receipt of goods for an EXCHANGE or a REFUND.

Refunds
The refund process begins with the receipt of the returned item to our warehouse. We aim to process refunds within 5 working days. The length of time it takes for the funds to appear in your account will depend on your payment provider and financial institution, and may take up to three weeks. If you have any questions, please contact us.


Sale Items
Can be returned by post or in-store within 14 days from the receipt of the goods. Items returned can be refunded for the amount paid. Sale items returned after this time are eligible for an exchange only.


Guidelines
If you need to return your GURUJEE products, please do remember that you have a legal obligation to take reasonable care of the products while you have them.
  • You can open the packaging to look at and try on the products as you would in our store. Keep and include the original packaging with your return.
  • Tags should not be removed from any item.
  • For combination purchases / multibuys you must return any 'free' items back to us to process a refund.
This returns policy does not affect your statutory rights in respect of defective products.


Faulty/Damaged Goods
We're sorry that one of our products has become faulty or you are unhappy with the quality and we'd like to help you resolve the problem as quickly as possible. Please return the item either to our GURUJEE Online Superstore by post. We will look into your query as soon as possible. If returning by post please note your reason on the returns form. This returns policy does not affect your statutory rights. "